Frequently Asked Questions

Are the products sold in this is website authentic?

All realme and narzo products sold in this e-store are 100% authentic and sold by realme's official distributor in the Philippines. We guarantee that the products you will receive are brand new, sealed, and authentic. The realme e-store 


How to place an order?

View the complete list of realme and narzo products here

  1. Select the product you wish to purchase
  2. Click the "Buy It Now Button"
  3. Input your contact information and shipping details
  4. Select your preferred payment method
  5. Check out


How to pay for my order?

You can pay through GCash, Cash on Delivery, Bank Transfer, or Credit Card


Do you offer COD?

We offer cash on delivery nationwide


I placed my order today, when will I receive it?

Please refer to the standard shipping schedule:

Metro Manila - 3 to 5 days

Provincial Area - 7-10 days

Note: standard shipping schedule may vary depending on weather conditions 


How much is the shipping fee?

Shipping fee varies on your location and parcel size. You will receive an accurate shipping fee upon ordering. 


The product I ordered is defective, can I exchange it?

You may refer to our aftersales policy under the support section in this website.


What time are you open?

You may place an order anytime and our partner distributor will process your order within 48 hours. Our customer service representative is ready to assist you from Mondays to Saturdays 8:30AM to 5:30PM.


How do I get in touch with your customer service?

Click the “Chat with us” button located on the lower right of your screen and our customer service representative will be happy to assist you.


Do you accept trade-ins or layaways?

As of now, we do not accept trade-ins and layaways. But make sure to subscribe to our email to be updated on realme e-store’s new offers.


Can I still bargain for the prices?

We offer very low discounts and provide vouchers that you can use upon checkout.